Everything you need to know to get a Global Entry interview at Norfolk EC (even when there are no appointments available).
To enroll in the Global Entry program, start by submitting your application through the official DHS Trusted Traveler Programs website . As part of the process, you'll need to complete a background questionnaire and pay a $120 non-refundable fee for a 5-year membership.
💳 Tip: You may be able to get the $120 Global Entry fee reimbursed if you use one of several travel credit cards that offer this benefit.
Once you submit your Global Entry application, the next step is to wait for conditional approval. This means you've been pre-approved for the Global Entry program, but you must still complete an in-person interview to finalize your enrollment.
The conditional approval timeline varies — it can take as little as 24 hours or up to several months, depending on factors like application volume and the results of your background check.
Congratulations! You've received conditional approval for Global Entry. Your next step is to schedule an interview at Norfolk EC to complete the application process.
To book your Global Entry interview:
💡 Tip: If you see a message that says "No appointments available for this location," don't worry. This simply means that all current slots are booked — the center is still open and conducting interviews. Keep checking back for new openings!
If the Anchorage Enrollment Center is showing "No appointments available for this location" or the next available Global Entry interview is months away, you're not alone.
So, what can you do?
Global Entry interview slots are frequently cancelled, rescheduled, or added, often without notice. By actively monitoring these changes, you can snag an earlier appointment that fits your schedule — but you have to act fast.
That's where Get Global Entry Appointment comes in. We continuously track interview availability at the Anchorage Enrollment Center and send you an instant SMS alert the moment a new appointment opens up. This allows you to skip the wait and schedule your interview as soon as this week.
U.S. Customs House 101 E Main St Norfolk, VA 23510 US
Phone: 757-533-4286
Directions: Directions to Port Office Points South Take I-95 North toward Richmond. Exit at US-58 East toward Emporia/Norfolk. Proceed approximately 68 miles. Take ramp toward I-264 East/Portsmouth/I-64/Norfolk/US-13 North/VA Beach. Merge onto I-664 South/Hampton Roads. Merge onto I-264 East toward Portsmouth/Norfolk. Exit at Waterside Drive. Continue on waterside drive and make right turn onto Martin’s Lane. Turn left on East Main Street to Customhouse (1 block on left). Points North Take I-95 South toward Richmond, VA. Exit at I-295 South toward Rocky Mount. Exit at I-64 East toward Norfolk/Virginia Beach. Stay on I-64 and proceed through the Hampton Roads Bridge Tunnel. Continue on I-64 to the exit for I-264 West toward Norfolk. Continue on I-264. Exit at Waterside Drive. Continue on waterside drive and make right turn onto Martin’s Lane. Turn left on East Main Street to Customhouse (1 block on left). This is located directly across from the Hilton Norfolk The Main hotel. UPON ARRIVAL TO THE U.S. CUSTOMHOUSE YOU WILL SEE THE GRANITE STAIRS, THE PUBLIC DOOR IS TO THE LEFT OF THE STAIRS ON THE GROUND/ STREET LEVEL. There is no public parking available at the U.S Customhouse but there are several city owned parking garages close by. The closest being Town Park Garage at 110 West Main Street, Norfolk, VA 23510 and the are meters on the street that may be available. Please log into https://www.norfolk.gov/445/Parking-Rates for current rates.
More Info: Be advised, in the event of a federal government shutdown all global entry appointments will be cancelled until further notice. Please ensure you bring your current passport and state ID i.e. Drivers License, Real ID card. The lobby of the U.S. Customhouse has limited seating. Additionally, there are no public restrooms available. The entrance for applicants is on the Street Level. The Norfolk, VA Enrollment Center is open 7 days a week. By appointment only, no walk-ins will be allowed.
Remember to bring these required documents to your Global Entry interview at the Norfolk EC:
Once you’ve scheduled your Global Entry interview at Norfolk EC, use these tips to make the process smooth, stress-free, and successful:
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